Frequently Asked Questions

• Within 24 hours of booking, we’ll send you a Holiday2 confirmation email.
• If your booking is for cruise-only or a fly-cruise package, you’ll receive the cruise provider’s invoice within 21 days of booking. If flights are involved, you’ll also get your ATOL certificate once flights are confirmed.
• If you’ve booked a full package holiday through us (where Holiday2 acts as the tour operator), you’ll similarly receive your invoice and ATOL certificate within 21 days.
• If your booking includes “out of date range” flights, documentation will be issued only after the flights are confirmed.
• If you want your paperwork posted, let us know at the time of booking. There is a small fee per person. Note: self-check-in tickets may not be eligible for postal delivery.

You can manage your email preferences through the link we send in marketing emails. If you unsubscribe from all emails, you also stop receiving essential service communications about your booking, so we recommend only opting out of marketing-only messages.

You can pay via: Bank transfer (please use your booking reference as the payment reference)

Bank: Barclays Bank
Account Name: Holiday2 Ltd
Account Number: 10573620
Sort Code: 20-01-58
• Over the phone via our Customer Service team

Each cruise line has their own system (account portal or app) where you can:
• View and update your booking details (names, passport, address, etc.)
• Add extras like shore excursions, drink packages, gifts
• Check in online before sailing
• Access final travel documents and luggage labels
You’ll often need to do check-in within a specified window before departure (e.g. 24 hours prior, or when the cruise line opens online check-in). Make sure to complete all required passenger registration in time.

Your flight times, airline, departure airport and flight number will be confirmed by your concierge when you make the booking. These appear on your booking confirmation / invoice, including your flight locator (PNR), which is needed to access the airline’s services.

• If your flights are booked with us as part of a package, we’ll provide the flight locator/PNR where possible so you can manage your flights directly with the airline.
• Some airlines allow you to reserve seats in advance; others restrict this due to block bookings or supplier arrangements.
• Upgrades are subject to availability and depend on the fare type and airline.

• For small schedule adjustments, we’ll notify you via email and these often don’t affect joining the cruise.
• If there’s a major change that could affect your arrival at the port, our flight-support team will reach out to discuss alternatives.
• If the flight is cancelled on the day and the cruise line booked it, contact them using their emergency number.
• If we arranged your flights, contact our customer support immediately to help reschedule.

• If your flights are arranged by the cruise provider, then transfers are generally included.
• If we arranged the travel as part of a package, your concierge will confirm whether transfers are included.
• If you booked flights separately, then you’ll need to organise transfers yourself.

If transfers are provided by us, you will get vouchers along with your final travel documents, usually 7-10 days before departure. These vouchers include details of where to go and contact info for the local transfer provider.

You must check your passport meets the entry requirements for your destination. These vary by country. Always check the latest information through your government’s travel advice site.

• Visa and authorisation requirements depend on your nationality and destination.
• ETIAS (for travel to certain European countries) is expected to be introduced but check current status.
• For travel to the USA, British citizens may need an ESTA authorisation under the Visa Waiver Program.
It’s your responsibility to ensure you have the correct documentation before travelling.

Depending on your destination, vaccinations may be recommended or required. It’s best to consult your GP or a travel clinic at least 2 months ahead of your departure, and earlier if you're booking late.

Yes — proper travel insurance is essential. Cruise lines often require proof that you have sufficient coverage (medical, repatriation etc.). Lack of suitable insurance may prevent boarding or lead to cancellation of your documents.

To make changes (e.g. add extras, upgrade cabin, change dates or tickets), contact our Customer Service team by phone or live chat. Note that amendments are subject to supplier/cruise line rules and fees.

Yes — we charge a service fee (e.g. £50 per person) plus any additional cost from the cruise provider or airline that results from the change.

Date changes may be possible under the booking terms and conditions, though many cruise lines do not allow changes close to departure (often within 14 days).

If the cruise operator cancels, we’ll get in touch as soon as possible. You’ll generally be offered options such as taking an alternative voyage, receiving credit for future travel, or a full refund—depending on their policy.

Inform us at the time of booking about any mobility aids (wheelchairs, scooters etc.) or special access needs. Cruise lines have strict rules about what they allow on board, so early notice helps ensure everything is arranged properly.

Yes — but you’ll need to provide details such as:
• Whether it’s collapsible or fixed
• Dimensions (folded/unfolded)
• Weight, battery type if electric
Some cruise lines require accessible cabins for certain mobility aids, so make sure you check their specific rules.

We can arrange airport extras (parking, lounges, hotels) upon request. We’ll offer quotes for UK airports. You can also book official car parking directly via airport websites.

Terminals vary depending on the embarkation port. Examples include Southampton, Dover, Tilbury (London), Portsmouth, Liverpool. We can provide address, contact phone, and parking information for the terminal relevant to your cruise.

TBA stands for “To Be Advised”. This means that the particular product where TBA appears has not yet been booked.
This could be because:
• The supplier has not yet opened the itinerary or booking, or
• The sales agent is still looking for the most suitable option for your holiday.
Note: The times shown under TBA products are tentative and included only to keep the itinerary aligned. The correct timings will be updated once the product is confirmed and booked.

You will receive your final travel documents 28 days prior to departure.
Please note that some tickets and vouchers are released by the supplier closer to the travel date, such as 14 days prior or even 24 hours before departure. These specific tickets and vouchers will be shared with you as soon as they are released by the supplier.
Examples: Low-cost airline boarding passes, train tickets, tour vouchers, etc.

Yes, upgrades are possible at any time up to 72 hours before departure. Please note that this may involve additional costs or cancellation charges for the existing booking. Our agents will inform you of any such charges in advance before making the changes.

Yes, as long as you are a named guest on the booking and have the booking reference, we can discuss the details with you.
However, please note that amendments can only be made by the lead passenger or the credit/debit card holder who made the payment.

• 1. Complete your check-in either on the cruise line's website or by downloading the cruise line's app or visit on their website
• 2. Check your details are up to date on your reservation
• 3. Make sure the cruise line and the travel agent have got your mobile number to be able to contact you in case of any operational changes
• 4. Link your booking with your travelling group (if relevant) - you can do this by contacting us via My Booking and submitting a Customer Contact Form
• 5. Check the entry requirements for your itinerary and all visited countries here
• 6. Pack your passport and make sure it is valid for your travel. Passport validity requirements here
• 7. Organise appropriate insurance and have proof of your policy. You can arrange this with Holiday Extras.
• 8. Pre-book onboard activities and extras (drinks packages, speciality restaurants, spas, gifts) directly on the cruise line website by logging into your account. Please remember to use the cruise line booking reference.
• 9. Pre-book shore excursions either directly with the cruise line online or by our partner Venture Ashore
• 10. Complete the Health Declaration/Questionnaire online if required by your cruise line.